Terms & Conditions

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These terms govern your use of the Kwality Meats website and app, and any order you place with us. Please read them carefully before ordering.

1. Introduction

Welcome to Kwality Meats. These Terms & Conditions (“Terms”) govern your access to and use of the Kwality Meats website, mobile app, and any related ordering services (together, the “Platform”), operated by Kwality Meats, a family-run meat retailer based in Bengaluru, India, established in 1960.

By browsing the Platform, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.

2. Definitions

We”, “us”, “our” refers to Kwality Meats and its authorised representatives.
“You”, “your” refers to any individual accessing the Platform or placing an order.
“Order” means a request placed through the Platform for the purchase of products.
“Products” means mutton, chicken, and related items listed for sale on the Platform.
“Subscription” means a recurring delivery plan selected under our Subscribe & Save program.

3. Orders & Acceptance

Placing an order through the Platform constitutes an offer to purchase Products. An order is only confirmed once you receive an order confirmation via email, SMS, or WhatsApp. We reserve the right to refuse or cancel any order, including in cases of:
- Product unavailability or supply constraints on a given day
- Errors in pricing or product description
- Suspected fraudulent or unauthorised activity
- Inability to deliver to the specified address
Where an order is cancelled after payment, any amount charged will be refunded in accordance with Section 6.

4. Pricing & Payment

All prices displayed on the Platform are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. Prices for fresh meat may vary day to day based on market rates and are confirmed at the time of order.

We accept payment via UPI, credit/debit cards, net banking, and cash on delivery (where available per your delivery zone — see our Delivery Areas page). Delivery fees, where applicable, are shown at checkout before payment.

5. Delivery

We currently deliver within Bengaluru only, across the zones and estimated timeframes described on our Delivery Areas page. Delivery times are estimates and may vary due to weather, traffic, or circumstances beyond our control.

You are responsible for providing an accurate delivery address and being reasonably available to receive the order. Repeated failed delivery attempts may result in order cancellation and forfeiture of delivery charges.

6. Cancellations & Refunds

Because our Products are fresh and prepared to order, cancellations are only accepted before an order enters processing — typically within 15 minutes of placing the order. Once processing has begun, the order cannot be cancelled.

If you receive an order that is damaged, incorrect, or does not meet our freshness standards, contact us within 24 hours of delivery via our Contact page with your order number and, where possible, a photo. We will offer a replacement or a full refund at our discretion.

Refunds are processed to the original payment method within 5–7 business days. Cash on delivery refunds are issued as store credit or bank transfer.

7. Quality & Food Safety

All Products are sourced from vetted partner farms and processed under halal-certified, hygiene-audited conditions. Each order is traceable to a batch number linking it to its source farm and processing date.

Products are perishable and should be refrigerated or cooked promptly upon delivery. We are not responsible for spoilage resulting from improper storage after delivery has been completed.

8. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at hello@kwalitymeats.in if you suspect unauthorised use of your account.

9. Intellectual Property

All content on the Platform — including the Kwality Meats name, logo, product photography, and written content — is the property of Kwality Meats and may not be reproduced, distributed, or used commercially without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Kwality Meats shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or Products, beyond the value of the order in question. Nothing in these Terms limits liability that cannot be excluded under applicable Indian consumer protection law.

11. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. Material changes will be notified via the Platform or email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, reach out to us:

Email: hello@kwalitymeats.com
Phone: +91 98XXX XXXXX
Address: 4th Cross, Frazer Town, Bengaluru, Karnataka 560005

Or visit our Contact page for a direct message form.

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