Privacy Policy

Legal

This policy explains what personal information Kwality Meats collects, how we use it, and the choices you have — so you can order with confidence.

1. Introduction

Kwality Meats (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, app, and ordering services (together, the “Platform”).

This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you. By using the Platform, you consent to the practices described here.

2. Information We Collect

We collect the following categories of information:

Account details: name, phone number, email address, and delivery addresses you provide when signing up or ordering.
Order information: products purchased, order value, delivery preferences, and order history.
Payment information: processed securely by our payment partners — we do not store full card numbers (see Section 6).
Location data: your delivery pincode and, if enabled, device location, used to check delivery coverage and estimate delivery times.
Usage data: pages visited, products viewed, and interactions with the Platform, collected via cookies and similar technologies.
Communications: messages you send us via the contact form, WhatsApp, email, or phone, including for customer support.

3. How We Use Your Information

We use the information we collect to:

Process, confirm, and deliver your orders
Check delivery availability for your pincode and estimate delivery times
Manage your account, order history, and subscription plans
Send order updates, delivery notifications, and customer support responses
Send promotional offers and newsletters, where you’ve opted in — you can unsubscribe at any time
Improve the Platform, troubleshoot issues, and understand how our products are used
Detect and prevent fraud, abuse, or unauthorised activity
Comply with legal and regulatory obligations, including food safety traceability requirements

4. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your cart and preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling them may affect some Platform features, such as saved carts or delivery address memory.

5. Sharing of Information

We do not sell your personal information. We share information only with:

Delivery partners — to fulfil and deliver your order to the correct address
Payment processors — to securely process transactions
Service providers — such as SMS/WhatsApp notification services and cloud hosting providers, bound by confidentiality obligations
Legal authorities — where required by law, regulation, or valid legal process

6. Payment Information

All online payments are processed through PCI-DSS compliant third-party payment gateways. We do not store your full card number, CVV, or banking credentials on our servers. Cash-on-delivery payments are collected directly by our delivery personnel.

7. Data Retention

We retain your account and order information for as long as your account remains active, and for a reasonable period afterward to comply with tax, food safety traceability, and legal record-keeping requirements. You may request deletion of your account data at any time, subject to these legal obligations.

8. Data Security

We use industry-standard technical and organisational measures — including encryption in transit, access controls, and regular security reviews — to protect your information from unauthorised access, loss, or misuse. No method of transmission or storage is 100% secure, and we encourage you to use a strong, unique password for your account.

9. Your Rights & Choices

You have the right to:

Access and review the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your account and associated data, subject to legal retention requirements
Opt out of promotional emails, SMS, or WhatsApp messages at any time
Withdraw consent for location access via your device settings

To exercise any of these rights, contact us using the details in Section 13.

10. Children's Privacy

The Platform is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

11. Third-Party Links

The Platform may contain links to third-party websites or services, such as our social media pages. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be notified via the Platform or email. The “Last updated” date at the top of this page reflects the most recent revision.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to us:

Email: hello@kwalitymeats.com
Phone: +91 98XXX XXXXX
Address: 4th Cross, Frazer Town, Bengaluru, Karnataka 560005

Or visit our Contact page for a direct message form. For terms governing your orders, see our Terms & Conditions.

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